Step 04The work
Technician Board
Every job on a shelf has a name and a due time.
When a customer calls to ask about their laptop, the counter should not have to walk to the back room. Technician Board shows every job, who has it, what stage it is in and when it is due.
Diagnosis
JC-1190
Laptop, no power
2h
JC-1191
Tablet, touch dead
4h
In repair
JC-1182
Phone, flicker
Today 6 pm
JC-1176
TV, no display
Overdue
Ready
JC-1171
Phone, charging port
Collect
6
Stages from check-in to ready
Red
Overdue jobs, impossible to miss
1 tap
To move a job and notify the customer
What is in the drawer
Everything Technician Board does on the bench.
Stages that match the bench
Checked in, diagnosis, waiting for approval, waiting for part, in repair, testing and ready.
Assign by skill
Send board-level work to the micro-soldering technician and laptops to the laptop bench.
Due times
Every job has a promised time. Jobs close to due turn amber, overdue jobs turn red.
Waiting for part
Jobs waiting for a part are parked with the expected date, so they do not clutter the active queue.
Test checklists
Run a checklist before marking ready: display, touch, cameras, speakers, charging, network.
Technician workload
See how many jobs each technician has open and balance the load.
How it runs
On the bench, in order.
- 1
Job assigned
The counter or manager assigns the job to a technician.
- 2
Diagnosis
The technician confirms the fault with AI Fault Finder hints.
- 3
Approval
The quote waits for the customer's tap on WhatsApp.
- 4
Repair and test
The repair is done and the checklist is completed.
- 5
Ready
Marked ready, the customer is notified automatically.
FAQ
Technician Board questions
Straight answers about data, AI and setup. If yours is not here, ask us on the contact page.
Can technicians use it on a phone?
Yes. The board works on phones, tablets and the bench computer.
Can I add my own stages?
Yes. Rename stages or add new ones, such as 'sent to brand centre'.
Which plan includes it?
Technician Board is part of PH00 Phillips and Torx T10, and every trial.
Your shop is ready for pick-up.
Try Techofreak free for 30 days with every module, every technician and every branch switched on.
- Device
- Your repair counter
- Work done
- Job cards, AI fault hints, parts, warranties, WhatsApp updates
- Turnaround
- Set up in an afternoon
- Charge
- $0 for the first 30 days
Customer copy
Collect it today.
Sign up and your login details arrive by email. Bring your first job card to the bench in minutes.